FAQ

This guide provides concise answers to common customer questions. This version applies specifically to built.

Frequently Asked Questions

What products do you offer?
We offer BUILT. Current availability, product details, options, and prices are shown on each product page.

Do you offer free shipping?
Yes. Standard shipping for U.S. orders is free.

How long does delivery take?
Order processing normally takes 1–2 business days. Estimated carrier transit after dispatch is 4–6 business days.

How can I track my order?
When tracking is available, it is sent using the contact information provided at checkout.

Can I return or exchange an item without giving a reason?
Yes. A no-reason return or exchange may be requested within 30 days after delivery.

Who pays return shipping?
built pays return shipping for approved returns and exchanges and provides a prepaid label or equivalent free arrangement.

When will I receive my refund?
After the return is received, inspected, and approved, the refund is issued to the original payment method. Once issued, it normally appears within 5–10 business days.

Which payment methods are accepted?
We accept Visa, Mastercard, Maestro, American Express, JCB, Diners Club, Discover. Available methods are shown at checkout.

How can I contact you?
Email Support@buieac.shop, call 802-242-9199, or write to 67 Village Grv, Williston, Vermont, 05495, United States.

Merchant Information
Business name: built
Brand name: built
Email: Support@buieac.shop
Phone: 802-242-9199
Physical address: 67 Village Grv, Williston, Vermont, 05495, United States